SHIPPING, PAYMENT & RETURNS

All orders are shipped from Ottawa, Ontario, Canada through the USA using USPS for shipping to the US, Asendia USA shipping for International and Canada Post for shipping within Canada.

SHIPPING RATES

Destination Shipping Options Cost
USD
Additional Item
USD
Delivery Standard
(business days)
United States USPS First Class $5.90 $1.00 2 - 4
United States USPS Priority Shipping $12.00 $1.00 2 - 4
Canada Regular Parcel
Expedited Parcel
Oversized letter
$15.00 $1.00 3 - 9
International Small Box International $15.00 $1.00 4 - 21

Payment:

I accept PayPal, Credit Cards and Google Pay.

Please note that Canadian residents are subject to the following sales tax:

Province/Territory Tax %
Prince Edward Island 15%
Newfoundland & Labrador 15%
New Brunswick 15%
Nova Scotia 15%
Ontario 13%
All other 5%

Shipping Times & Carrier:

Orders generally ship within 2-4 business days of placing the order, and custom orders within -5-14 business days. We do not ship on the weekends or holidays.

 Packages are sent via Chitchat First Class mail or Canada Post tracked mail.

Standard international shipments could take up to 6-8 weeks to arrive, depending on the Customs clearance time of your country. Buyers are responsible for Duty, Customs or Royal fees. I will be responsible for export custom declaration and documents, and you will take care of the local custom duty and import tax, if any.

PLEASE NOTE: Customs duty is an obligation and liability of a citizen in your country, so every international buyer should be responsible for any tax and custom duty incurred. Generally, the delay or failure of delivery is often caused by the policy of different customs. Therefore, please double-check your local customs policy carefully before purchasing. I CAN NOT be responsible for any failed delivery related to the destination customs issue.

As a Seller, I promise to fulfill my obligations to make and ship your order on time (or even faster), but I cannot be responsible for any delays caused by post services (including customs). Please refer to the official website of the postal service to check for possible delay reasons such as inclement weather, forest fires, strikes etc.

Please note that the customer is responsible for providing us with a correct and complete shipping address. If your shipping address differs from your billing address, please specify this during checkout.

RETURNS, REFUNDS, EXCHANGES & CANCELLATIONS

I gladly accept returns, exchanges, and cancellations. However, custom-designed merchandise cannot be returned or exchanged.

To initiate a return or exchange, please contact me within 14 days of delivery. Ship items back within 30 days of delivery. Orders shipped after 30 days are subject to store credit or exchange ONLY.

Items should be returned in unused condition and original packaging.

An order can be cancelled before it has shipped.

EARRINGS RETURN

A non-refundable USD 5.00 return fee is applied to all earrings returned to me. This fee covers the cost of new and replaced ear wires where applicable. There is no return for other earring designs with no ear wires consisting of one element only, e.g. hoops or hooks.

CONDITIONS OF RETURN

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

EXCHANGES

Buyers are responsible for the additional shipping costs for the exchanged item(s).

REFUNDS

Refunds are issued within five business days of receiving the returned item(s) or cancellation. The shipping cost is not refundable.

If you have any questions / special requests, please get in touch with ME BEFORE ordering. Didn't find your country on the list? Contact me via CONTACT FORM to estimate shipping costs before ordering - it can save you some money!
If you have any questions, feel free to send us a message.
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