Frequently Asked Questions

Orders will be processed immediately after payment. We provide orders within 5-14 days.
Measure your wrist with a flexible tape just below the wrist bone, where you usually wear the bracelet. That would be your wrist size, NOT your bracelet size. To find your bracelet size, add your wrist size for Tight fit add 1/4 inch to 1/2 inch Comfort fit add 3/4 inch to 1 inch Loose fit, add 1  1/4 inch
Jewelry is the last thing to put on and the first to take off. Protect jewelry from scratches, chemicals, extreme temperatures, swimming pools, intense sunlight, and other harsh environments. Clean jewelry regularly with mild soap, rinse well and pat dry with a soft cloth. Polish gently with a jewelry polishing cloth. Store jewelry in an airtight plastic bag to protect it and prevent tarnish.
Please be advised that all my jewelry is made to order, and your item(s) may be slightly different from its picture. I constantly work on improving my designs as well as proportion and balance. Thus, some jewelry pieces might be slightly modified to serve you better and last longer.
Earrings length corresponds to the total length. Necklace length corresponds to the total chain length, including the clasp, while pendant size is specified in each listing. The bracelet length corresponds to the finished bracelet length. The buyer is responsible for determining the right length. I can customize any length. If you have no specific option, please leave a message in the comment box at checkout.
We ship only to Canada and the USA
If you have any questions / special requests, please get in touch with me BEFORE ordering. Located outside USA and Canada? Contact me via CONTACT FORM to estimate shipping costs before ordering - this can save you some money!
PLEASE NOTE: A non-refundable $5.00 USD return fee is applied to all earrings returned to me. This fee covers the cost of newly replaced ear wires where applicable. There is no return for other earrings designs with no ear wires consisting of only one element, e.g. hoops or hooks. IMPORTANT. PLEASE READ: *** please get in touch with me by email before sending the item back to me. *** Full refund (item cost only, shipping amount is not refundable) is available within 30 days of receiving your purchase. *** Orders returned after 30 days are subject to store credit or exchange ONLY. *** Items should be sent in original, unopened, unused condition ONLY
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